Return Policy
Overview
We want you to be completely satisfied with your experience with native Dutch plant gardening resources. This return policy outlines the terms and conditions for returns and refunds.
Digital Products and Services
Since we primarily provide informational resources, educational content, and consultation services related to native Dutch plant gardening, the following applies:
- Digital content and downloadable resources are generally non-refundable once accessed
- If you experience technical issues accessing digital content, please contact us for assistance
- Consultation services may be subject to cancellation policies as agreed upon at the time of booking
Physical Products
If we offer physical products in the future, the following return policy will apply:
- Returns must be requested within 30 days of purchase
- Items must be in original condition, unused, and in original packaging
- Shipping costs for returns are the responsibility of the customer unless the item was defective or incorrect
- Refunds will be processed within 14 business days of receiving the returned item
Defective or Incorrect Items
If you receive a defective item or an item that differs from what you ordered, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
How to Initiate a Return
To initiate a return or request a refund:
- Contact us via email or phone with your order details
- Provide a reason for the return
- Wait for confirmation and return instructions
- Ship the item back using the provided instructions (if applicable)
Refund Processing
Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider, typically taking 5-10 business days to appear in your account.
Non-Refundable Items
The following items are generally non-refundable:
- Customized or personalized items
- Digital products that have been downloaded or accessed
- Services that have been fully rendered
- Items damaged due to misuse or improper care
Contact Us
If you have questions about returns or need to initiate a return, please contact us at:
Email: info@loveboutique.cv
Phone: +1 (201) 303-4780
Address: 67 W 49th St, New York, NY 10011, USA